Customer Service

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

• Professionally manage incoming customer requests, ensuring that all issues are resolved promptly and thoroughly.
• Organize workflows to meet customer deadlines and expectations efficiently.
• Process orders and manage transport and customs documentation with accuracy and attention to detail.
• Coordinate effectively with internal departments to maintain high service levels and seamless operations.
• Manage customer accounts, price lists, and product items, ensuring data accuracy and timely updates.
• Monitor forecasts and capacity, providing proactive follow-up to meet customer demand.
• Plan material receipts using key customer portals or VMI (Vendor Managed Inventory) systems.
• Maintain continuous communication with customers through meetings, phone calls, and emails to understand their satisfaction levels, anticipate future needs, and build long-term, trust-based relationships.
• Continuously assess and identify opportunities for process improvement to enhance the overall customer experience

Education (Degree/Major):
Vocational training or bachelor’s degree in Economics, International Commerce, Tourism, or an equivalent field.

Other Qualifications:
Advanced in MS Office and ERP systems and Excel skills required.

Work Experience:
1–3 years of experience in a similar department. Knowledge of transport management (export/import) will be considered an asset.

Languages:
Fluent in English. Additional language skills, such as French or Italian, are highly valued.