Customer Service

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

Interact with customer, sales team and internal departments to provide excellent service & process information regarding plant capacity, availability and production.  Manage orders reception / Customer demands, follow up and deliveries in order to ensure a high service level.

1. Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
2. Organize workflow to meet customer timeframes.
3. Process orders, transport and custom documentation.
4. Communicate and coordinate with internal departments to ensure high service level.
5. Manage customers' accounts, price list & items.
6. Forecast & Capacity follow up.
7. Plan material receipts in key customer portals or VMI (Vendor Management Inventory).
8. Maintain a continuous flow of customer information via meetings, telephone or e-mail, to understand their level of satisfaction, their future requirements and build sustainable relationships of trust.
9. Maintain a balance between company policy and customer benefit in decision making. Handle issues in the best interest of both customer and company.
10. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Education (Degree/Major)

University or Bachelor Degree or vocational training in  Economics, International Commerce or equivalent.

Other qualifications

A Master on International Commerce will be valued.

MS Office (Excel and Outlook) and ERP software knowledge.

Work Experience

2-3 years in a similar department

Transport management (export/import) knowledge will be valued.

Language

Fluent in English.  Knowledge other languages such as French & Italian would be valuable